Intelytics Group Americas
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Personal Data Processing Policy

How we collect, use, protect and share your personal data, and how you can exercise your rights as a data subject.

In force since: October 21, 2026Version 1.0Law 1581 of 2012 · Decree 1074 of 2015

This is a courtesy translation. The Spanish version is the official one and prevails in case of any discrepancy.

1. Data controller

  • Legal name: Intelytics Group Americas (hereinafter, “Intelytics”).
  • Tax ID (NIT): 1192741364-3
  • Domicile and address: Carrera 8A # 12-05, Floridablanca, Santander, Colombia.
  • Email: admin@intelyticsgroupamericas.com
  • Phone and WhatsApp: +57 316 116 4869
  • Website: intelyticsgroup.com

2. Legal framework

This policy is governed by Article 15 of the Political Constitution of Colombia, Statutory Law 1581 of 2012, Decree 1074 of 2015 (which compiles Decree 1377 of 2013), Law 2300 of 2023 on commercial communications and any rules that amend, supplement or regulate them, as well as the instructions of the Superintendence of Industry and Commerce (SIC).

3. Definitions

  • Authorization: the data subject’s prior, express and informed consent to the processing of their data.
  • Database: an organized set of personal data subject to processing.
  • Personal data: any information linked to, or that can be associated with, an identified or identifiable natural person.
  • Sensitive data: data that affects the data subject’s privacy or whose misuse may lead to discrimination, such as racial origin, political orientation, religious beliefs, health, sex life or biometric data.
  • Data controller: whoever decides on the database and its processing.
  • Data processor: whoever processes personal data on behalf of the controller.
  • Data subject: the natural person whose data is processed.
  • Processing: any operation on personal data, such as collection, storage, use, circulation or deletion.
  • Transfer: sending data to a recipient who acts as a controller, inside or outside Colombia.
  • Transmission: communicating data to a processor, inside or outside Colombia, so that it processes it on behalf of the controller.

4. Principles

We process personal data in accordance with the principles of legality, purpose, freedom, accuracy or quality, transparency, restricted access and circulation, security and confidentiality set out in Article 4 of Law 1581 of 2012. Accordingly, we only collect the data needed for the stated purpose, keep it accurate and up to date, and do not disclose it to unauthorized third parties.

5. Data we collect

Contact form and assessment booking

Name, email address, service of interest and any information you choose to share about your case.

Olimpo IA waitlist

Name, email address, WhatsApp number (optional) and topics of interest.

WhatsApp and email conversations

Phone number, profile name and the content of the messages you send us.

Clients and prospects

Identification and contact details, position, the company or community you represent, and the information needed to quote, contract, invoice and provide the services.

Technical browsing data

Limited technical information that browsers share when visiting any website (such as the IP address and browser type), processed by our hosting provider for security and operational reasons. See the Cookie Policy.

6. Purposes of processing

  1. Answer requests, inquiries and petitions sent through any of our channels.
  2. Schedule and carry out assessment sessions.
  3. Prepare proposals, quotes and contracts, and provide the contracted artificial intelligence and horizontal property services.
  4. Manage the Olimpo IA waitlist and inform you about its launch, terms and early access.
  5. Deliver training and provide training materials.
  6. Invoice, collect payments and comply with accounting, tax and legal obligations.
  7. Send commercial information, news and content about our services, only when you have authorized it and through the channels you have authorized.
  8. Measure satisfaction and improve our services.
  9. Prevent fraud and protect the security of the website and our systems.
  10. Respond to requests from competent authorities.

We do not sell or rent personal data.

7. Authorization

We request your authorization in a prior, express and informed manner, for example by ticking the acceptance box on our forms or through unequivocal conduct, such as writing to us on WhatsApp to request information. We keep proof of that authorization.

Authorization is not required in the cases set out in Article 10 of Law 1581 of 2012, including: information required by a public or judicial authority in the exercise of its functions, public data, medical or health emergencies, and processing for historical, statistical or scientific purposes authorized by law.

You may revoke your authorization at any time, provided there is no legal or contractual duty that prevents it.

8. Sensitive data and data of minors

We do not request sensitive data through the website. If processing such data were necessary to provide a service, we will inform you that you are not required to provide it, tell you the purpose and ask for your explicit authorization.

Our services and forms are not directed at minors. Should we process data of children or adolescents, we will do so respecting their best interests and fundamental rights, with the authorization of their legal representative.

9. Data subject rights

Under Article 8 of Law 1581 of 2012, as a data subject you have the right to:

  1. Know, update and correct your personal data.
  2. Request proof of the authorization granted.
  3. Be informed, upon request, of how your data has been used.
  4. File complaints with the Superintendence of Industry and Commerce for violations of the law, after completing the inquiry or claim procedure with Intelytics.
  5. Revoke the authorization or request the deletion of your data when the legal principles, rights and guarantees are not respected.
  6. Access your personal data free of charge.

10. Area responsible for handling requests

Inquiries, claims and requests regarding personal data are handled by the administrative area of Intelytics, through:

  • Email: admin@intelyticsgroupamericas.com, with the subject “Personal data”.
  • WhatsApp: +57 316 116 4869.
  • Physical address: Carrera 8A # 12-05, Floridablanca, Santander.

11. Procedure for inquiries and claims

Inquiries

You may consult the personal information held in our databases. We will answer the inquiry within a maximum of ten (10) business days from its receipt. If that is not possible, we will inform you of the reasons for the delay and the date of the answer, which may not exceed five (5) additional business days.

Claims

If you believe your information should be corrected, updated or deleted, or that the law has been breached, you may file a claim that includes: your identification, a description of the facts, the address or means for the reply, and any documents you wish to submit.

  • If the claim is incomplete, we will ask you to complete it within the following five (5) days. If two (2) months pass without you completing it, the claim will be deemed withdrawn.
  • Once the complete claim is received, we will add the note “claim in process” to the database.
  • We will reply within a maximum of fifteen (15) business days, extendable by up to eight (8) additional business days, informing you of the reasons for the delay.

Before filing a complaint with the Superintendence of Industry and Commerce, you must first complete this procedure with Intelytics (Article 16 of Law 1581 of 2012).

12. Data of residential communities and of our clients

When providing horizontal property services (for example, updating bylaws or managing the handover of common areas) or artificial intelligence implementation services, we may access personal data of co-owners, residents, employees or customers of our clients. In those cases we act as data processors: we process the data only according to the instructions of the client acting as controller, for the purpose of the contracted service and with the agreed security and confidentiality measures.

13. Providers, transmissions and international transfers

To operate the website and provide our services we use technology providers that may store or process data outside Colombia, such as web hosting, email, messaging (WhatsApp, by Meta) and artificial intelligence tools (for example, Anthropic, OpenAI, Google, xAI and ElevenLabs) when they are part of the contracted solution.

With these providers we carry out transmissions of data, in which they act as processors under our instructions and with confidentiality and security obligations. We will only make international transfers to countries that offer adequate levels of protection or in the other cases permitted by Article 26 of Law 1581 of 2012.

Kit Copiloto is sold through the Lexcon Veritas website. The data you provide on that site is governed by its own policies.

14. Information security

We adopt reasonable technical, human and administrative measures to protect data against tampering, loss, consultation, use or unauthorized or fraudulent access, including: encrypted connections (HTTPS), access control, strong passwords, confidentiality agreements with staff and providers, and access limited on a need-to-know basis. If a security incident affecting personal data occurs, we will report it to the SIC and, where applicable, to the affected data subjects.

15. Commercial communications

In accordance with Law 2300 of 2023, we will only contact you for commercial or advertising purposes through the channels you have expressly authorized, Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m., with no contact on Sundays or public holidays, and no more than once a day through the same channel. You can stop receiving these communications at any time by replying “I do not wish to receive more messages” or by writing to our email.

16. Cookies and similar technologies

The use of cookies and similar technologies is explained in our Cookie Policy. We will only use analytics or advertising cookies with your prior consent.

17. Privacy notice

Intelytics Group Americas, identified with NIT 1192741364-3, is the controller of your personal data, which will be used to answer your requests, provide our services, manage the Olimpo IA waitlist and, if you authorize it, send you commercial information. You have the right to know, update, correct and delete your data, and to revoke your authorization. Write to us at admin@intelyticsgroupamericas.com. You can read this full policy at intelyticsgroup.com/en/privacy-policy.html.

18. Validity and changes

This policy has been in force since October 21, 2026. Data will be kept for as long as necessary for the purposes described, while there is a relationship with the data subject and for the time required by accounting, tax and commercial regulations. Once these periods have ended, the data will be securely deleted.

Any substantial change to this policy will be announced on this website in a timely manner before it takes effect, stating the effective date of the new version.

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