This is a courtesy translation. The Spanish version is the official one and prevails in case of any discrepancy.
1. Identification of the website owner
| Legal name | Intelytics Group Americas |
|---|---|
| Trade name | Intelytics Group Americas |
| Tax ID (NIT) | 1192741364-3 |
| Domicile | Carrera 8A # 12-05, Floridablanca, Santander, Colombia |
| Contact email | admin@intelyticsgroupamericas.com |
| Email for legal notifications | admin@intelyticsgroupamericas.com |
| Phone and WhatsApp | +57 316 116 4869 |
| Website | intelyticsgroup.com |
2. Activity
Intelytics provides artificial intelligence implementation services for businesses (customer service and sales agents, AI tools and systems, AI marketing and content, and training) and horizontal property services in Colombia (bylaw updates and management of common-area handover). It is also developing the Olimpo IA training platform and participates, in partnership with Lexcon Veritas, in Kit Copiloto.
3. Professionals
Services of a legal nature are provided or reviewed by lawyers holding a valid professional license issued by the Superior Council of the Judiciature of Colombia. Technical studies of common areas are carried out by engineering professionals with a valid professional registration.
4. Petitions, complaints, claims and suggestions (PQRS)
You can submit your request through any of these channels:
- Email: admin@intelyticsgroupamericas.com, with the subject “PQRS”.
- WhatsApp: +57 316 116 4869.
What to include
- Full name and identity document.
- How you would like to receive the answer.
- A clear description of your request and, if applicable, the related service or contract.
- Any documents or supporting files you wish to attach.
Response times
We will confirm receipt of your request and give a full answer within the following fifteen (15) business days. Requests about personal data follow the timelines in our Personal Data Processing Policy.
Our service hours are Monday to Friday from 8:00 a.m. to 6:00 p.m. (Colombia time). Requests received outside these hours are deemed submitted on the next business day.
5. Competent authority
The Superintendence of Industry and Commerce is the authority in charge of consumer protection and personal data in Colombia. You can check your rights at www.sic.gov.co.